SUPPORT...
Curbstone provides technical support to eligible clients over a toll-free
phone line, 24 hours a day, 7 days a week, as well by fax and email.
EMAIL
For technical assistance, the best means of
non-urgent support is to send email to Technical Services
directly at:
support@curbstone.com
FAX
Send a fax to 770-737-3046 with full details
of your matter. If including printouts, please send in FINE mode.
We would prefer that you e-mail any spool files to us.
Faxes will be received during normal working hours only. For
after-hours service, please use phone support.
If your fax is source code, a trace, or a dump, we
would greatly prefer that you e-mail it, if possible.
PHONE
For support by phone, dial
All technical questions:
888-844-8533
Sales:
888-844-8533
toll-free,
24 hours per day, any day of the year. If a tech does not answer the
phone directly, leave a detailed description of your matter with the operator, and
indicate the urgency. Always include your DIRECT return phone
number or after-hours access method in your message.
A member of Technical Services will be paged immediately upon
your completion of the message. If you do not receive a call back
within 30 minutes, phone 888-844-8533 and leave a message for
the Technical Services Manager, referring to the original message.
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